We send patient statements on a monthly basis only when you have a patient balance. Balances appearing on the “Patient Balance” column of your statement are due upon receipt. If you have no patient balance, no statement will be sent to you. If you are not able to pay this balance, you must contact our office immediately after your first statement to make other arrangements. If you delay in contacting our office, you run the risk of having your account sent to a collection agency and being held responsible for a collection fee as well. Remember, prompt payment helps us all control medical costs! If you change your address, it is your responsibility to inform us. We accept cash, check, Visa, MasterCard and Discover. We also have available payment options that allow you the freedom of not having to make monthly payments, but giving us permission to do this on your behalf using a debit or credit card. Contact our Patient Accounts for additional information.

CHC Billing & Payments

We understand that the billing and collection process can be overwhelming to most and it may be the most important part of your experience at our clinic. The insurance industry is a “maze” of its own and is constantly changing causing providers as well as patients to learn new terminology and benefit structures on a constant basis. We are proud to say we stay on top of the industry changes and adapt to these changes in our practice. We encourage our patients to always communicate with us about your questions and concerns. Please utilize our Patient Accounts Staff as a resource for any questions or concerns you may have! We have a staff of five people working in our billing and collections department who have an average of 12 years of experience in the healthcare industry. Note: The current Release of Information/Financial Policy (link) contains the most current information. If there is a discrepancy between the information contained on this website and the Release of Information/ Financial Policy, the “signed” Release of Information/Financial Policy will override the website since this is the document that patient agrees to at the time of service. Below is information about our general practices when it comes to billing and collections and your rights, responsibilities and expectations as a patient.

Please click on the links below for further information:

• Returned Check Fee
• Missed Appointments
• Supplies/Durable Medical Equipment/Exercise Equipment
• Patients with No Insurance, Large Deductibles or Limited Benefits

Pay Online

We also accept cash, check or debit/credit cards. To pay your Certified Hand Center bill via a debit/credit card, please call our Patient Accounts at: (815) 489-3949.

Checks can be mailed to the below address:

Certified Hand Center
2662 McFarland Road
Rockford, IL 61107-6806